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Bangbang Essays Bangbang Essay Bangbang Essay IDS 355 Introduction to Operations Management Fall 2012 INSTRUCTOR: Prof. Aris Ouksel Office: UH 2411 Phone: 312-996-0771 E-mail:[emailprotected] edu Office Hours:By appointment in UH 2411 INSTRUCTOR: Prof. Doug Lundquist Office: UH 2320 Phone: E-mail:[emailprotected] edu Office Hours:By appointment in UH 2320 TAs/INSTRUCTORS FOR LAB SECTIONS: TA/Instructor:Tapas Patil E-mail: [emailprotected] edu Office Hours:by appointment TA/Instructor:Viswanath Ramachandran E-mail: [emailprotected] edu Office Hours:by appointment TA/Instructor:Rajeev Ravikumar E-mail: [emailprotected] edu Office Hours:by appointment TA/Instructor:Melroy Rodrigues E-mail: [emailprotected] edu Office Hours:by appointment TA/Instructor:Venkatram Samavedula E-mail: [emailprotected] edu Office Hours:by appointment TA/Instructor:Imran Shaik E-mail: [emailprotected] edu Office Hours:by appointment |Call # |Day |Time |Room |TA |e-mail | |14004 |Monday |8:00 – 8:50am |L270 EPASW |Vishwanath Ramachandran |[emailprotected] du | |14005 |Wednesday |3:00 – 3:50pm |L270 EPASW |Tapas Patil |[emailprotected] edu | |14006 |Friday |9:00 – 9:50am |L270 EPASW |Venkatram Samavedula |[emailprotected] edu | |14007 |Tuesday |2:30 – 3:20pm |L270 EPASW |Rajeev Ravikumar |[emailprotected] edu | |14008 |Thursday |4:30 – 5:20pm |SEL 2249 (not 2249F! |Melroy Rodrigues |[emailprotected] edu | |14009 |Friday |3:00 – 3:50pm |L270 EPASW |Venkatram Samavedula |[emailprotected] edu | |14010 |Tuesday |8:00 – 8:50am |L270 EPASW |Imran Shaik |[emailprotected] edu | |14011 |Mo nday |5:00 – 5:50pm |SEL 2058 |Melroy Rodrigues |[emailprotected] du | |30295 |Wednesday |9:00 – 9:50am |L270 EPASW |Vishwanath  Ramachandran |[emailprotected] edu | |30296 |Thursday |9:30 – 10:20am |L270 EPASW |Rajeev Ravikumar |[emailprotected] edu | |30297 |Thursday |5:00 – 5:50pm |L270 EPASW |Imran Shaik |[emailprotected] edu | |30298 |Thursday |3:30 – 4:20pm |L270 EPASW |Tapas Patil |[emailprotected] du | 1. General Information Operations Management is the management of systems or processes that create goods and/or provide services. It is about how efficiently a company can produce goods and /or provide services. As companies are increasingly competing on the basis of time, cost and service, managing operations becomes critical for the competitiveness of any business. Studying operations management gives you important knowledge concerning how they do this. Since operations are a key part of the existence of a company, everyone in business de als with them directly or indirectly. If you are involved in making a decision concerning marketing or accounting or finance or human resources or information systems, you should be concerned about operations. In this course, you will learn about the operations manager’s view of the company and will learn about the techniques and procedures of making good decisions in managing operations. Activities in the lab will show you how you can use analytical tools to assist in decisions affecting operations. 1. 1 Course Components Lectures: Lectures will follow the course outline, although minor adjustments may occur during the semester. Most of the lecture time will be devoted to reviewing and applying reading from the book. Videos may be shown in class to illustrate some of the concepts explained throughout the lectures. We may also cover technical issues related to lab exercises and homework. Students are expected to read the relevant textbook chapters and PowerPoint slides prior to lecture. Laboratory (Discussion) Sections: There will be 10 lab sessions during the semester. In these sessions you will work on problems related to the topics discussed in the lecture classes using Excel, TreePlan, and MS Project. The problems assigned for homework assignments will be similar to the problems discussed in the lab sessions. Attendance will be taken in the lab sessions. A brief outline of topics that will be covered in this course and the schedule of classes and lab sessions are provided at the end of this document. 1. 2 Course Materials Textbooks This course uses two texts: Operations Management Fall 2012 (portions of Operations Management by Stevenson, 11th edition, and Service Management, 7th edition, by Fitzsimmons Fitzsimmons). Available as an e-book download from McGraw-Hill (instructions posted on Blackboard). ISBN: 9781121623026 o The text used in Spring Summer 2012 (just titled Operations Management) contains all chapters used this semester and four additional ones and may be available in the UIC bookstore. o Students may certainly also purchase the entire Stevenson Fitzsimmons textbooks. A. Ouksel and D. Lundquist, Lab Manual Lecture Notes (1st edition). This will be on sale in th e UIC bookstore by the second week of classes. Software All software needed for this course is available in the UIC computer labs. Students who wish to use their own computers will, of course, need to acquire their own copies of the software. This course uses: Microsoft Excel Microsoft Project TreePlan add-in for Excel (available as a free demo at www. treeplan. com) 1. 3 Blackboard Sites We will be using the Blackboard facility for this course. If you are enrolled in this course, you will also be enrolled on two Blackboard sites. Everyone taking IDS 355 this semester will be enrolled on the main IDS 355 site. This site will give most of the information concerning this course as well as PowerPoint slides for lectures. You will also be enrolled in another Blackboard site for your lab/discussion section. You will use the lab site to post homework assignments and to check your lab grades. To access these sites, point your browser to http://blackboard. uic. edu. Your Blackboard login name is your UIC NetID (lower case! ). This is the part before the @ in your UIC e-mail address; your password is your usual UIC password (the one you use to access UIC computers). If you have any problems using Blackboard, contact your TA. Be sure to give the TA your name, NetID, and lab section. All major announcements about the course will be posted on the main Blackboard course site. Important notices will generally be forwarded to your e-mail address. However, you are ultimately responsible for checking Blackboard to keep informed regarding any course updates. 1. 4 E-Mail Communication Professors and teaching assistants will generally respond to your e-mails within 48 hours. However, the large number of students can generate large volumes of e-mail and sometimes we overlook a message. If you do not receive a response within 72 hours, please resend it. However, please do not e-mail us questions about an assignment two hours before the deadline and expect an immediate response! When e-mailing the professors or your TA, please include the following in your subject line: IDS 355, Lab Section, TA Name. For example, if you are in the Monday 2pm lab section, and your TA is named Smith, please have your subject line read: IDS 355, M 2pm, Smith. This will help us process your request faster. Also, when using Blackboard’s e-mail tools, please send e-mail only to the intended recipient, not one of the group options, which may cause your e-mails to be marked as spam. Homework and Labs: Questions about homework assignments (like assistance and grading) or labs should be sent to your TA (see e-mail addresses on the first page). Lectures and Exams: Questions regarding lecture material, content to be covered on exams, or exam grading should be sent to Prof. Lundquist ([emailprotected] edu). Once again, please make sure to follow the outli ned policies regarding course communication. It is in your best interest to contact the right person so your issue can be resolved as soon as possible. 1. Attendance Policy It is important for you to attend lectures and labs. As a courtesy to your instructors and fellow students, please arrive on time and, if you must leave during lecture, do so quietly. In lecture, major concepts and definitions will be presented and discussed. Your best information about exam content will come from lectures, lab sessions, and homework. If you miss class, you can find out what was covered from an updated course syllabus (available on Blackboard) or from consulting with fellow students. Valid Excuse: Although it is not possible to list every possible valid excuse for missing class, good examples are medical emergencies (either your own or a dependent’s), participation in UIC athletic events, military obligations, and court dates. As a general rule, if you have scheduled the reason yourself, it is not a valid excuse for absence! If you miss a midterm without a valid excuse, you will receive a zero for it. If you miss a final exam without a valid excuse, you will receive an incomplete for the course; to pass the course, you will need to take the final exam in a future semester. You may only be excused from the regularly scheduled times for the midterms and final under the two following circumstances (in either case, proof of your excuse will be required): 1. If you provide a note from a doctor concerning your unavoidable absence. 2. If you provide the instructor with a valid reason for your absence in advance. If you miss an exam with valid cause, you should notify your instructor as soon as possible to schedule your make-up exam. If you miss a lab session, please inform your TA. Should you be absent for an extended period of time, you should notify your instructors, TA, and your college advising office; for most students, this will be the undergraduate office of the College of Business Administration. 1. 6 In-Class Behavior During class, please help create a good learning environment by remaining reasonably quiet and keeping your cell phone silent. As our class has over three hundred students, students talking can make it very difficult for anyone to hear. If you must communicate with your fellow students, please use silent options like texting or writing notes or, better yet, wait until after class. Students who cannot comply with these basic tenets of courtesy will be publicly shamed by one or more of the following: Being requested to stand up and introduce themselves to the class Being asked what is so urgent that it cannot wait until the end of lecture Being asked to leave for the remainder of the lecture or lab 1. 7 Students with Disabilities The University of Illinois at Chicago is committed to maintaining a barrier-free environment so that individuals with disabilities can fully access programs, courses, services, and activities at UIC. Students with disabilities who require accommodations for full access and participation in UIC Programs must be registered with the Disability Resource Center (DRC). Please contact DRC at (312) 413-2183 (voice) or (312) 413- 0123 (TDD). 2. Grading You will be responsible for reading the textbook, learning material presented in lectures and labs, and doing homework assignments using Excel, TreePlan and MS Project. You will be evaluated on lab attendance, homework, two midterms, and a final exam. Also, quizzes may be given during lectures without advance notice announcements. Lecture quizzes will be given as extra credit worth 10pts (or 1% toward your course grade) and may total up to 50 points of bonus points (an extra 5%). No additional extra credit opportunities will be offered. Excluding quizzes, the breakdown of points is as follows: |Homework (5 assignments @ 40pts) |200 | |Lab Attendance (10 labs @ 5pts) |50 | |Midterm (2 exams @ 200pts) |400 | |Final | 350 | |Total: |1000 | . 1 Grading Scale Grades at the end of the semester will be based on the total points that you accumulate. The minimum point total required to earn a grade may be adjusted downward but will not be adjusted upward. The tentative grading scale is: |900 and up |A | |800 to 899 |B | |700 to 799 |C | |600 to 699 |D | |Below 600 |F | 2. 2 Exams There will be two midterm exams worth 200 points each, and a final exam worth 350 points. For each exam, an FAQ file will be posted on Blackboard. The final exam will be comprehensive but will emphasize material covered after the second midterm; specific details will be given in the week before the final. The midterms and final will be scheduled as per the course outline on the last page of this syllabus. Exams are multiple-choice and given on scantrons; bring pencils. For all exams, students are allowed to use calculators and a 3†x5† â€Å"cheat card† with any notes or formulas you choose to put on it. 2. 3 Homework Assignments There are 5 graded homework assignments worth 40 points each. They will be posted on the Blackboard lab site at one week prior to the due date. Your solutions and answers must be submitted through the Blackboard site for your specific lab section by the due date and time for you to receive full credit. Please do not submit your homework via e-mail or the Digital Dropbox on Blackboard! The homework should be submitted using the same link from where it can be downloaded from Blackboard. Note that it is not possible to alter or resubmit an assignment once it has been uploaded. Please name your homework files as [NetID]hw#. For example, if your netID is csmith2, the file for your third homework assignment should be named csmith2hw3. If you ask your TA at least two days in advance, you can receive a three-day deadline extension without penalty. Otherwise, late submissions will have 10pts automatically deducted and will not be accepted after the corresponding solutions are posted (usually less than a week after the deadline). You are urged to submit your homework long before the deadline, as the system may not be up at the deadline time. It is your responsibility to make sure that the homework is uploaded on time. 2. 4 Lab Attendance Attendance will be taken at the start of each lab session. Attending each lab session from start to finish will earn full credit (5pts). Two points will be deducted for arriving late. If you are more than twenty minutes late for the lab, you will receive no attendance credit. Students who must leave lab early will receive pro-rated attendance credit, approximately one point per ten minutes spent in lab. 3. Course Administration This course and its coursework are being administered under the policies of the University of Illinois at Chicago (UIC) College of Business Administration Honor Code. All students are expected to respect and uphold this code. Violations of the Honor Code are just causes for discipline under the University of Illinois at Chicago Student Disciplinary Procedure, and all allegations of Honor Code violations shall be handled pursuant to that Procedure. 3. 1 Honor Code for the College of Business Administration As an academic community the College of Business Administration at the University of Illinois at Chicago is committed to providing an environment in which teaching, learning, research, and scholarship can flourish and in which all endeavors are guided by academic and professional integrity. All members of the college community – students, faculty, staff, and administrators – share the responsibility of insuring that high standards of integrity are upheld so that such an environment exists. In pursuit of these high ideas and standards of academic life, as a student I hereby commit myself to respect and uphold the University of Illinois at Chicago (UIC) College of Business Administration Honor Code during my entire matriculation at UIC. I agree to maintain the highest moral and ethical standards in all academic and business endeavors and to conduct myself honorably as a responsible member of the college academic community. This includes the following: Not to seek unfair advantage over other students, including, but not limited to giving or receiving unauthorized aid during completion of academic requirements; To represent fact and self truthfully at all times; To respect the property and personal rights of all members of the academic community. 3. 2 Plagiarism and Inappropriate Use of Others Work The University standards on originality of submitted work apply in this course: don’t copy from other students or turn in other students’ work as your own. If there is clear evidence of copying another student’s work on a quiz, test, exam or homework, the involved students will receive zeroes for that grade and formal disciplinary action may be undertaken. Homework assignments: Talking to other students about homework assignments is a good way to enrich your understanding of the material. However, each student must write up the assignment on his or her own. To avoid misuse of your work, you should not share your papers or files with others. COPYING WILL RESULT IN YOUR RECEIVING A ZERO SCORE FOR THE WHOLE ASSIGNMENT, EVEN IF COPYING IS LIMITED TO A SINGLE QUESTION. Each student must independently create an Excel file and enter the data and formulas in their own spreadsheet. You may not submit another student’s file, and groups of students may not submit copies of the same file. Cutting and pasting from another student’s file is also not allowed. If the same file is submitted by more than one student, all involved students will receive a grade of zero for that assignment. If it is obvious that the information was cut and pasted from another student’s file, all involved students will also receive a grade of zero for that assignment. Repeated incidents will result in failing the course. Exams and quizzes: There is to be no copying or collusion during exams and quizzes. Submitting exams or in-class quizzes for other students will be regarded as cheating. To inhibit cheating, multiple versions of exams will be provided. |IDS 355 Fall 2012: Course Outline | |This outline is for planning purposes only. The actual schedule may vary as the course proceeds. |Week |Topic |Reading |Lab |Lab Topic |Homework | |Week 1 |Introduction to Operations |Ops. Mgmt. |No Lab | | | |August 27 |Management |pp. 2 – 38 | | | | |Week 2 |The Nature of Services |Ops. Mgmt. |No Lab | | | |September 3 | |pp. 9 – 56 | | | | |Week 3 |Service Strategy |Ops. Mgmt. |Lab 1 |Exercise 1: Efficient Use of | | |September 10 | |pp. 57 – 81 | |Excel | | |Week 4 |Forecasting |LM LN, |Lab 2 |Exercise 2: Data Tables and |Homework 1 Posted | |September 17 | |pp. 2 – 23 | |Graphs | | |Week 5 |Strategic Capacity Planning for |Ops. Mgmt. |Lab 3 |Exercise 3: Forecasting |Homework 1 Due | |September 24 |Products and Services |pp. 82 – 111 | |Methods for Stationary Series| | |Week 6 |Midterm 1 (Monday) | |Lab 4 |Exercise 4: Forecasting |Homework 2 Posted | |October 1 |Competitiveness, Strategy, and |Ops. Mgmt. | |Methods for Non-Stationary | | | |Productivity |pp. 112- 144 | |Series | | |Week 7 |Decision Theory |LM LN, |No Lab | |Homework 2 Due | |October 8 | |pp. 30 – 38 | | | | |Week 8 |Service Facility Location |Ops. Mgmt. |Lab 5 |Exercise 5: Decision Theory | | |October 15 | |pp. 145 – 171 | |Problems | | |Week 9 |Inventory Management |LM LN, |Lab 6 |Exercise 7: Location |Homework 3 Posted | |October 22 | |pp. 52 – 67 |Assignment Problems | | | | | | |Exercise 8: Data Sorting | | |Week 10 |Inventory Management | |Lab 7 |Exercise 9: Inventory |Homework 3 Due | |October 29 |(continued) |Ops. Mgmt. | |Management | | | |Supply Chain Management |pp. 72 – 208 | | | | |Week 11 |Quality Control |Ops. Mgmt. |Lab 8 |Exercise 10: Monte Carlo |Homework 4 Posted | |November 5 | |pp. 226 – 269 | |Simulations | | | |Midterm 2 (Friday) | | | | | |Week 12 |Project Management |Ops. Mgmt. |Lab 9 |Exercise 11: Simulations for |Homework 4 Due | |November 12 | |pp. 308 – pp. 359 | |Inventory Decisions | | |Week 13 |Project Management | |Lab 10 |Exercise 12: Project Planning|Homework 5 Posted | |November 19 |(continued) | | |with Microsoft Project | | |Week 14 |Technology in Services |Ops. Mgmt. |No Lab | |Homework 5 Due | |November 26 | |pp. 209 225 | | | | |Week 15 |JIT and Lean Operations |Ops. Mgmt. |No Lab | | | |December 3 | |pp. 70 307 | | | | |Week 16 |FINAL EXAM |Thursday, December 13th, 3:30 – 5:30pm |LOCATION TBA | |December 10 | | | | NOTE: The midterms are given during lecture time. It is your responsibility to arrive on time for them. If you are late, you will have correspondingly less time for your exam.